Getting a bad review on a major online site like Yelp or Annie's List or even "just" Google really sucks -- but it's 10x worse if you reply badly.
View the full article: 6 Tips for Gracefully Responding to Bad Reviews as a Property Manager on on The BiggerPockets Blog. This content is Copyright © 2015 BiggerPockets, Inc. All Rights Reserved.
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http://www.biggerpockets.com/renewsblog/2016/06/01/good-property-manager-responds-bad-review/
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